Service Advisor: Elevate Customer Experience & Earnings

Castle Automotive Group; Oakbrook Terrace (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

Top-tier pay

Career growth

High-traffic dealership

Supportive leadership

Job summary

Castle Automotive Group in Oakbrook Terrace, IL seeks a Service Advisor to manage the service drive and ensure every customer receives prompt, professional service from check-in to delivery.

You will answer questions about vehicle concerns, warranties, and repairs, coordinate with technicians, and uphold strong customer satisfaction scores. Previous advisor experience and excellent communication are required.

Qualifications

• Minimum 2 consecutive years in Service Advisor/Writer roles.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Consistent record of service and sales success.
• Strong customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Valid driver's license and clean driving record.

Responsibilities

• Manage the flow of the service drive while delivering prompt, professional service.
• Own the customer experience from check-in to delivery.
• Answer questions about vehicle concerns, warranties and repairs.
• Coordinate with technicians to optimize uptime and efficiency.
• Maintain strong customer satisfaction scores with the shop.

Skills

Service Advisor experience

Communication skills

Professional appearance

Customer satisfaction

Team oriented

Independent worker

Clean driving record

Job description

Castle Automotive Group in Oakbrook Terrace, IL seeks a Service Advisor to manage the service drive and ensure every customer receives prompt, professional service from check-in to delivery.

You will answer questions about vehicle concerns, warranties, and repairs, coordinate with technicians, and uphold strong customer satisfaction scores. Previous advisor experience and excellent communication are required.