Service Advisor: Customer Experience Leader — Top Pay

Castle Hyundai Oak Lawn; Oak Lawn (IL); In loco; USD 61.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

401K with match

Medical insurance

Dental insurance

Vision insurance

Voluntary benefits

Life Insurance

Paid time off

Vehicle purchase discounts

Career advancement

Wellness resources

Descrizione del lavoro

Castle Hyundai Oak Lawn is seeking a skilled Service Advisor to manage the service drive flow from check-in to delivery, ensuring prompt, professional customer care. You will own the customer experience, answer questions about vehicle concerns, warranties, and repairs, and help maximize technician efficiency while maintaining high satisfaction scores.

The role offers strong earning potential with top performers reaching $150k and includes benefits such as 401(k) with match, medical, dental and

Competenze

• Minimum 2 consecutive years in service advisor/writer role.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Consistent service and sales success.
• Strong customer satisfaction track record.

Mansioni

• Manage the flow of the service drive from check-in to delivery.
• Answer questions about vehicle concerns, warranties and repairs.
• Ensure technician time is used efficiently.
• Collaborate with the shop to maintain high customer satisfaction scores.

Conoscenze

Service Advisor/Writer experience

Communication skills

Professional appearance

Customer satisfaction focus

Team oriented

Descrizione del lavoro

Castle Hyundai Oak Lawn is seeking a skilled Service Advisor to manage the service drive flow from check-in to delivery, ensuring prompt, professional customer care. You will own the customer experience, answer questions about vehicle concerns, warranties, and repairs, and help maximize technician efficiency while maintaining high satisfaction scores.

The role offers strong earning potential with top performers reaching $150k and includes benefits such as 401(k) with match, medical, dental and