Service Advisor: Lead Customer Experience & Growth

Castle Imports of McHenry; McHenry (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401K with match

Major medical insurance

Dental and Vision insurance

Voluntary benefits

Life Insurance

Paid Time Off

Employee vehicle discounts

Career advancement

Wellness resources

Job summary

Castle Autoplex of McHenry is seeking a Service Advisor to manage the service drive, ensure prompt and friendly service, and own the customer experience from check-in to delivery. You will answer questions on repairs, warranties, and vehicle concerns while coordinating with technicians to maximize efficiency and customer satisfaction.

Applicants should have 2+ years of Service Advisor/Writer experience, excellent communication, a professional appearance, and a clean driving record.

Qualifications

• Excellent communication and interpersonal skills.
• Proven ability to maintain customer satisfaction and drive results.
• Able to work well in a fast-paced, high-traffic dealership environment.

Responsibilities

• Manage the service drive flow from check-in to delivery.
• Explain vehicle concerns, warranties, and repairs to customers.
• Collaborate with shop technicians to optimize technician time and customer experience.

Skills

Communication skills

Team oriented

Self-motivated

Clean driving record

Job description

Castle Autoplex of McHenry is seeking a Service Advisor to manage the service drive, ensure prompt and friendly service, and own the customer experience from check-in to delivery. You will answer questions on repairs, warranties, and vehicle concerns while coordinating with technicians to maximize efficiency and customer satisfaction.

Applicants should have 2+ years of Service Advisor/Writer experience, excellent communication, a professional appearance, and a clean driving record.