Automotive Service Advisor — Customer Experience Leader

Napleton Hyundai; Hazelwood (MO); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Industry-competitive pay

Family-owned environment

Health, dental, and vision insurance

401k plan

Paid vacation time

Vehicle discounts

Job summary

Napleton Hyundai in Hazelwood, MO seeks a Service Advisor to liaise between customers and technicians, delivering transparent repair recommendations and service updates. You will play a key role in the service lane by ensuring customers understand maintenance needs and timelines.

Join a large automotive group known for growth. Prior experience is a plus, but a positive attitude and strong customer service are essential for success.

Qualifications

• Exceptional customer service skills required.
• Tech-savvy and able to learn new digital tools.
• Previous automotive service advisor experience is a plus but not required.

Responsibilities

• Work with customers to identify maintenance needs and explain repair options clearly.
• Write repair orders with transparent cost and time estimates.
• Maintain timely communication with customers throughout the service process.

Skills

Customer service

Tech savvy

Communication

Job description

Napleton Hyundai in Hazelwood, MO seeks a Service Advisor to liaise between customers and technicians, delivering transparent repair recommendations and service updates. You will play a key role in the service lane by ensuring customers understand maintenance needs and timelines.

Join a large automotive group known for growth. Prior experience is a plus, but a positive attitude and strong customer service are essential for success.