Automotive Service Advisor: Customer Experience Lead

Airport Chrysler Dodge Jeep; Orlando (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Discounts on Parts and Servic

Employee Referral Program with Bonus

Job summary

Airport Chrysler Dodge Jeep is seeking a Service Advisor to enhance customer experience by effectively scheduling service work and selling additional services. Ideal candidates will possess excellent communication and organizational skills, ensuring timely vehicle diagnostics and service delivery.

We offer competitive pay along with comprehensive benefits including medical, dental, vision plans, and a 401(k) retirement plan.

Qualifications

• Previous experience as a Service Advisor is a plus but not required.
• Self-motivated with the ability to set and achieve targeted goals.
• Strong record of positive customer satisfaction results.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document their vehicle issues.
• Manage service orders and the flow of Drive Lane.
• Contact customers regarding changes in estimates or promise times.
• Provide concierge support for all owner inquiries.

Skills

Customer service skills

Communication skills

Organizational skills

Computer competency

Basic math skills

Job description

Airport Chrysler Dodge Jeep is seeking a Service Advisor to enhance customer experience by effectively scheduling service work and selling additional services. Ideal candidates will possess excellent communication and organizational skills, ensuring timely vehicle diagnostics and service delivery.

We offer competitive pay along with comprehensive benefits including medical, dental, vision plans, and a 401(k) retirement plan.