Automotive Service Advisor - Customer Experience Leader

Group 1 Automotive; Oklahoma City (OK); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid time off

Employee stock purchase plan

Employee vehicle purchase program

Training and advancement opportunities

Awards program

Job summary

Group 1 Bob Howard Chrysler Dodge Jeep Ram is seeking a motivated Service Advisor to guide customers through their vehicle service experience with clarity and care. This role focuses on delivering trustworthy, transparent service and building lasting customer relationships on a high-performing team.

The position requires strong communication, a customer-first mindset, and the ability to meet targeted goals in a fast-paced dealership setting.

Qualifications

• Previous customer-facing sales experience is required.
• Automotive Service Advisor experience is a big plus (dealership preferred).
• Xtime & CDK experience is a plus.
• Strong desire to provide an exceptional customer experience.
• Ability to achieve targeted goals.
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills.
• High School diploma or equivalent.
• Valid in-state driver’s license and must maintain an acceptable, safe driving record.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience.
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs.
• Create detailed repair orders with clear, transparent cost and time estimates.
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines.
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion.
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost.
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction.
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations.
• Build and maintain long-term customer relationships to drive retention and repeat business.

Skills

Customer-facing experience

Auto service advisory experience

Communication skills

Goal oriented

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

Group 1 Bob Howard Chrysler Dodge Jeep Ram is seeking a motivated Service Advisor to guide customers through their vehicle service experience with clarity and care. This role focuses on delivering trustworthy, transparent service and building lasting customer relationships on a high-performing team.

The position requires strong communication, a customer-first mindset, and the ability to meet targeted goals in a fast-paced dealership setting.