Automotive Service Concierge | Customer Experience Pro

Mid Valley Chrysler Jeep Dodge Ram; Modesto (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan with employer match

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Health and wellness

Discounts on products and services

Signing/Relocation Bonus

Job summary

Mid Valley Chrysler Jeep Dodge Ram is seeking a Service Advisor to own the customer experience in the service lane. You will be the first contact for customers, greet vehicle owners, and guide them through the repair process while coordinating with technicians to ensure smooth service.

We welcome applicants from customer service, retail, or hospitality backgrounds. A professional, friendly demeanor and strong communication are essential; training and growth opportunities are provided in a

Qualifications

• Organized and friendly personality.
• Ability to manage others successfully.
• Strong time management and multitasking abilities.
• Excellent communication with customers and team.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to undergo pre-employment background check and drug screen.

Responsibilities

• Oversee flow of the drive lane and ensure prompt, courteous service.
• Take ownership of the customer's experience to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technician time is allocated to service customers.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Excellent communication with customers

Professional appearance

Clean driving record

Background check & drug screen consent

Job description

Mid Valley Chrysler Jeep Dodge Ram is seeking a Service Advisor to own the customer experience in the service lane. You will be the first contact for customers, greet vehicle owners, and guide them through the repair process while coordinating with technicians to ensure smooth service.

We welcome applicants from customer service, retail, or hospitality backgrounds. A professional, friendly demeanor and strong communication are essential; training and growth opportunities are provided in a