Automotive Service Advisor — Customer-Focused Growth Role

Group 1 Automotive, Inc.; Oklahoma City (OK); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid Time-Off

Employee stock purchase plan

Employee vehicle purchase program

Professional training and advancement

Bonuses

Job summary

Group 1 Bob Howard Chrysler Dodge Jeep Ram is seeking a Service Advisor to guide customers through their service experience with clarity and care. This role requires excellent communication and a team mindset, with a strong focus on trust and satisfaction.

*Must be willing to work Saturdays and maintain an upbeat, professional demeanor while delivering accurate estimates and coordinating with technicians.

Qualifications

• Previous customer-facing sales experience is required (retail, outside sales, hospitality, etc.).
• Automotive Service Advisor experience is a big plus (dealership preferred).
• Xtime & CDK experience is a plus.
• Strong desire to provide an exceptional customer experience.
• Ability to achieve targeted goals.
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills.
• High School diploma or equivalent.
• Valid in-state driver's license and must maintain an acceptable, safe driving record.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
• Create detailed repair orders with clear, transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
• Build and maintain long-term customer relationships to drive retention and repeat business

Skills

Customer-facing

Sales experience

Communication

Teamwork

Goal-oriented

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

Group 1 Bob Howard Chrysler Dodge Jeep Ram is seeking a Service Advisor to guide customers through their service experience with clarity and care. This role requires excellent communication and a team mindset, with a strong focus on trust and satisfaction.

*Must be willing to work Saturdays and maintain an upbeat, professional demeanor while delivering accurate estimates and coordinating with technicians.