Automotive Service Advisor — Customer Experience Lead

Kirksville Motor Co; Kirksville (MO); Hybrid; USD 30,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

Life insurance

HSA

FSA

PTO

Holiday pay

401K

Every Sunday off

Five-day work week

Job summary

Hireology is seeking a Service Advisor to own the customer experience in the service lane and be the first contact for our clients. You will be versed in product offerings, inventory needs, and technician scheduling, ensuring a smooth service experience from greeting to repair explanations.

Candidates with customer service, retail, restaurant, or hospitality backgrounds are welcome. This full-time role involves Saturdays and a strong emphasis on customer satisfaction and teamwork.

Qualifications

• Excellent customer service and communication skills.
• Organized, detail-oriented, and able to multitask.
• Positive, friendly personality with a professional appearance.

Responsibilities

• Oversee the flow of the service lane and ensure prompt, courteous service.
• Own the customer experience by completing tasks that leave a positive impression.
• Provide concierge support for all owner inquiries, by phone or in person.

Skills

Customer service

Communication

Time management

Multitasking

Positive attitude

Friendly demeanor

Team collaboration

Tools

CRM software

MS Office

Job description

Hireology is seeking a Service Advisor to own the customer experience in the service lane and be the first contact for our clients. You will be versed in product offerings, inventory needs, and technician scheduling, ensuring a smooth service experience from greeting to repair explanations.

Candidates with customer service, retail, restaurant, or hospitality backgrounds are welcome. This full-time role involves Saturdays and a strong emphasis on customer satisfaction and teamwork.