Express Service Advisor: Customer Care & Scheduling

Hireology; Madras (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health insurance 50%

Paid training

Family-owned

401K up to 4% match

Golf membership

Employee discounts

Flexible schedules

Fast Growing Dealership

Extremely Large Customer Base

Job summary

Hireology is seeking a Service Advisor to greet customers, assess their needs, and coordinate with our service team to deliver quality repairs. You will act as the liaison between customers and service technicians to ensure a smooth experience.

The role includes scheduling, explaining warranty options, and advising on cost-saving alternatives, including trade-ins versus repairs. Strong communication and organizational skills are essential for success.

Qualifications

• Proven work experience as a Service Advisor.
• Strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal and communication expertise.
• Strong organizational, decision-making and problem-solving skills.
• Relevant training and/or certifications as a Service Advisor.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
• Manage and oversee the dealership’s workflow and schedule.
• Call customers to advise them about service changes or car pick-up times.
• Maintain positive customer relationships to ensure repeat business.

Skills

Service Advisor exp

Automotive knowledge

Software proficiency

Customer service

Organizational skills

Certifications

Job description

Hireology is seeking a Service Advisor to greet customers, assess their needs, and coordinate with our service team to deliver quality repairs. You will act as the liaison between customers and service technicians to ensure a smooth experience.

The role includes scheduling, explaining warranty options, and advising on cost-saving alternatives, including trade-ins versus repairs. Strong communication and organizational skills are essential for success.