Automotive Service Advisor — Customer Experience Champion

Holman Enterprises; Knollwood (NC); On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Bereavement

Jury Duty

Pregnancy & Parental Leave

Military Leave

Job summary

Holman Enterprises is seeking a Service Advisor for Leith Volkswagen of Cary in North Carolina. You will act as the liaison between service technicians and the parts department, ensuring excellent customer experiences and accurate estimates.

You will greet customers, determine repair actions, provide cost and time estimates, and maintain clear communication about prognosis and warranty policies. A high school diploma and a valid driver’s license are required, with strong math, reading, and

Qualifications

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
• Current valid driver’s license
• Good reading, writing and math skills
• Excellent interpersonal skills and outstanding customer service
• Ability to work retail hours
• Computer proficient

Responsibilities

• Greet customers with courtesy and efficiency.
• Determine the course of action and obtain customer authorization.
• Write up service needs and provide accurate estimates for cost and completion time.
• Communicate effectively with customers to ensure satisfactory repairs or maintenance.
• Be familiar with warranty and service/insurance policies.
• Keep customers informed and advise on prognosis of their vehicle.
• Call customers to schedule appointments and answer phones promptly.
• Attend required training and department meetings.

Skills

Customer service

Communication

Sales experience

Reading & math skills

Interpersonal skills

Computer proficiency

Driver's license

Education

High School Diploma

Tools

CRM software

Job description

Holman Enterprises is seeking a Service Advisor for Leith Volkswagen of Cary in North Carolina. You will act as the liaison between service technicians and the parts department, ensuring excellent customer experiences and accurate estimates.

You will greet customers, determine repair actions, provide cost and time estimates, and maintain clear communication about prognosis and warranty policies. A high school diploma and a valid driver’s license are required, with strong math, reading, and