Guest-Facing Auto Service Advisor – Commission Eligible

Holman; Cary (NC); On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Job summary

Holman is seeking a Service Advisor at Leith Volkswagen of Cary. You will liaise between service technicians and the parts department, greet customers, and write up service needs with accurate estimates for cost and completion time.

This role emphasizes delivering an outstanding guest experience and clear communication with customers. The ideal candidate has a High School Diploma with ~1 year of related sales experience, a valid driver’s license, strong reading, writing and math skills, and

Qualifications

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
• Current valid driver’s license
• Must have good reading, writing and math skills.
• Have excellent interpersonal skills and provide outstanding customer service.
• Ability to work retail hours
• Computer proficient

Responsibilities

• Meet & greet customers with courtesy and efficiency.
• Provide an outstanding guest experience and service.
• Determine the course of action and obtain customer authorization.
• Write up service needs and give customers accurate estimates for cost and completion time.
• Communicate effectively with customers to ensure satisfactory repairs and upsell as needed.
• Knowledge of warranty and service/insurance policies.
• Keep customers informed and advise on prognosis of their vehicle.
• Call customers to set appointments and answer phones promptly.
• Attend required training and department meetings.

Skills

Customer service

Interpersonal skills

Written communication

Computer proficiency

Education

High School Diploma

Job description

Holman is seeking a Service Advisor at Leith Volkswagen of Cary. You will liaise between service technicians and the parts department, greet customers, and write up service needs with accurate estimates for cost and completion time.

This role emphasizes delivering an outstanding guest experience and clear communication with customers. The ideal candidate has a High School Diploma with ~1 year of related sales experience, a valid driver’s license, strong reading, writing and math skills, and