Automotive Service Advisor & Customer Experience

AutoNation Inc; Carlsbad (CA); On-site; USD 45,000 - 89,000; Full time

Benefits offered by this job

401k matching

Health insurance & maternity benefits

Car purchase discounts

YouDecide deals

Job summary

AutoNation is hiring a Service Advisor to bridge between service technicians and customers in our state-of-the-art service departments. You will explain technician recommendations in clear terms while identifying up-sell opportunities to keep vehicles safe.

Responsibilities include scheduling, achieving sales goals, greeting customers, assessing vehicle needs, and preparing transparent repair orders as part of a high-touch customer experience.

Qualifications

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Skills

Customer service

Communication skills

Consultative selling

Interpersonal skills

Organizational skills

Goal setting

Education

High school diploma or equivalent

Tools

CRM software

Job description

AutoNation is hiring a Service Advisor to bridge between service technicians and customers in our state-of-the-art service departments. You will explain technician recommendations in clear terms while identifying up-sell opportunities to keep vehicles safe.

Responsibilities include scheduling, achieving sales goals, greeting customers, assessing vehicle needs, and preparing transparent repair orders as part of a high-touch customer experience.