Automotive Service Advisor — Customer-Driven & Growth-Focused

Fox TS LLC dba Auburn Toyota; City of Auburn (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

Fox TS LLC dba Auburn Toyota is seeking an Automotive Service Advisor to provide exceptional customer service, manage service orders, and guide customers through repair options in a fast-paced dealership environment.

You will act as the face of the service department, coordinate with technicians, handle inquiries in person or by phone, uphold high customer-satisfaction scores, and contribute to a smooth drive-lane experience.

Qualifications

• Proven track record in service and sales with high customer-satisfaction results.
• Valid driver’s license with a clean driving record.
• Organized and exceptional communication skills.
• Experience with CDK is a plus.
• Professional, well-groomed appearance and compliance with laws.
• Self-motivation: ability to work independently and in a team.

Responsibilities

• Customer-Centric Service: Manage service orders and drive a smooth drive lane experience.
• Concierge Support: Own the customer experience and ensure a positive impression.
• Technical Expertise: Assist with technical questions and communicate solutions clearly.

Skills

Customer service

Communication

Problem solving

Self-motivation

Time management

Team orientation

Tools

CDK

Job description

Fox TS LLC dba Auburn Toyota is seeking an Automotive Service Advisor to provide exceptional customer service, manage service orders, and guide customers through repair options in a fast-paced dealership environment.

You will act as the face of the service department, coordinate with technicians, handle inquiries in person or by phone, uphold high customer-satisfaction scores, and contribute to a smooth drive-lane experience.