Automotive Service Advisor - Customer-Focused Benefits

Hickorytoyota; Hickory (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

lucrative compensation plan

paid time off

medical

employee vehicle purchase program

Job summary

Hickory Toyota is seeking an Automotive Service Advisor to greet customers, assess service needs, and provide accurate estimates. You will explain costs, obtain approvals, monitor progress, and ensure quality delivery.

The role requires strong customer service, communication, and a proactive, high-energy attitude in a fast-paced dealership environment. Two or more years as a service advisor and a valid driver's license are required.

Qualifications

• Two or more years of service advisor experience are required.
• High school diploma or equivalent is necessary.
• Valid driver license with a clean driving record is required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Meet and greet service customers promptly in a professional manner.
• Inspect vehicles and review service history to identify needs.
• Explain costs and time estimates; obtain authorizations from customers.
• Monitor service progress and communicate changes to customers.
• Coordinate warranty repairs per manufacturer guidelines.
• Confirm appointments and perform post-repair follow-ups.
• Ensure vehicle delivery quality and compliance with laws and policies.

Skills

Customer service

Communication

High energy attitude

Process-driven

Problem solving

Education

High school diploma or equivalent

Job description

Hickory Toyota is seeking an Automotive Service Advisor to greet customers, assess service needs, and provide accurate estimates. You will explain costs, obtain approvals, monitor progress, and ensure quality delivery.

The role requires strong customer service, communication, and a proactive, high-energy attitude in a fast-paced dealership environment. Two or more years as a service advisor and a valid driver's license are required.