Automotive Service Advisor: Elevate Customer Experience

Group 1 Automotive; Oklahoma City (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job summary

Group 1 Bob Howard Toyota is hiring a Service Advisor to guide customers through their service journeys with clarity and care. You will work with technicians and parts staff to schedule, document, and oversee repairs, delivering transparent estimates and timely updates.

The role emphasizes strong communication, a commitment to exceptional customer service, and the ability to thrive in a fast-paced dealership environment. Saturdays work required.

Qualifications

• Previous customer-facing sales experience required.
• Automotive Service Advisor experience a big plus (dealership preferred).
• Xtime and CDK experience are a plus.
• Strong desire to provide an exceptional customer experience.
• Ability to achieve targeted goals.
• Fast-paced environment with strong communication skills.
• High School diploma or equivalent.
• Valid in-state driver's license and clean driving record.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience.
• Greet customers, perform vehicle walkarounds, and document concerns and service needs.
• Create detailed repair orders with transparent cost and time estimates.
• Recommend maintenance and additional services based on vehicle condition and guidelines.
• Communicate with technicians and parts departments to prioritize work and ensure timely completion.
• Provide updates to customers on repair status, timelines, and changes in scope or cost.
• Deliver vehicles upon completion and ensure customer satisfaction.
• Maintain product and warranty knowledge to guide service recommendations.
• Build and maintain long-term customer relationships to drive retention.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

Group 1 Bob Howard Toyota is hiring a Service Advisor to guide customers through their service journeys with clarity and care. You will work with technicians and parts staff to schedule, document, and oversee repairs, delivering transparent estimates and timely updates.

The role emphasizes strong communication, a commitment to exceptional customer service, and the ability to thrive in a fast-paced dealership environment. Saturdays work required.