Automotive Service Advisor - Customer Experience Pro

Fowler Toyota Tulsa; Sperry (OK); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision, Dental Insurance

Life & Disability Insurance

401K Matching

Paid Time Off

Volunteer PTO

Paid Holidays

Employee Assistance Program

Education & Training Sponsorships

Graduate & Tool Incentives

Job summary

Fowler Toyota Tulsa is seeking an Automotive Service Advisor to greet customers, schedule service, and liaise between customers and technicians. The role emphasizes exceptional customer service and accurate cost estimates.

Typical hours are Monday–Saturday, 9:00 am–7:00 pm, with a day off midweek. Compensation is competitive and includes comprehensive benefits and opportunities for growth within the dealership.

Qualifications

• Customer service mindset with a focus on guest satisfaction.
• Ability to convey repair needs clearly to technicians and customers.
• Willingness to upsell additional services with integrity.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure methods.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on each repair and keep customers informed of progress.
• Review and explain repairs and associated costs with customers.

Skills

Customer service

Communication

Liaison with techs

Upselling

Job description

Fowler Toyota Tulsa is seeking an Automotive Service Advisor to greet customers, schedule service, and liaise between customers and technicians. The role emphasizes exceptional customer service and accurate cost estimates.

Typical hours are Monday–Saturday, 9:00 am–7:00 pm, with a day off midweek. Compensation is competitive and includes comprehensive benefits and opportunities for growth within the dealership.