Customer-First Automotive Service Advisor

Fowler Automotive; Tulsa (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401K

Paid Time Off

Volunteer PTO

Paid Holidays

Parental Leave

Employee assistance program

Education sponsorships

Job summary

Fowler Toyota Tulsa in Tulsa, OK is seeking an Automotive Service Advisor who can warmly welcome customers, schedule appointments, and act as the liaison between customers and service technicians. We need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

If you can make customers feel welcome and confident that their needs are being met, Fowler

Qualifications

• Valid Driver's License and MVR acceptable to our Insurance Carrier.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pick up.
• Explain repairs and associated costs to customers; and perform an active delivery.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.]
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Job description

Fowler Toyota Tulsa in Tulsa, OK is seeking an Automotive Service Advisor who can warmly welcome customers, schedule appointments, and act as the liaison between customers and service technicians. We need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

If you can make customers feel welcome and confident that their needs are being met, Fowler