Automotive Service Advisor — Customer Champion & Growth Path

Sheehy Auto Stores; Richmond (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Maternity/Paternity

Paid Training

Career Advancement

401(k) and profit sharing

Compensation based on experience and |

Job summary

Sheehy Auto Stores in Richmond, VA is seeking a Service Advisor to greet customers, schedule appointments, and act as a liaison between customers and service technicians.

This role emphasizes exceptional customer service, accurate cost estimates, and achieving CSI goals. Benefits include health, vision, and dental insurance, paid training, career advancement, 401(k) with profit sharing, and compensation based on experience and performance.

Qualifications

• Strong customer communication skills both in person and on the phone.
• Ability to greet customers promptly and courteously and manage repairs.
• Ability to provide accurate estimates and explain services.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customer repair needs and articulate to technicians.
• Present recommended services using clear, respectful communication.
• Provide accurate estimates and keep customers informed of progress.
• Follow up on repairs and manage warranties and CSI goals.

Skills

Customer service

Communication

Organizational skills

Phone etiquette

Problem solving

Tools

Reynolds & Reynolds DMS

Job description

Sheehy Auto Stores in Richmond, VA is seeking a Service Advisor to greet customers, schedule appointments, and act as a liaison between customers and service technicians.

This role emphasizes exceptional customer service, accurate cost estimates, and achieving CSI goals. Benefits include health, vision, and dental insurance, paid training, career advancement, 401(k) with profit sharing, and compensation based on experience and performance.