Service Advisor Apprentice — Paid Training & Career Growth

Sheehy Lexus of Richmond; Richmond (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid maternity & paternity leave after

Paid training

Career advancement

401(K) and profit sharing

Job summary

Sheehy Auto Stores is seeking an entry-level Service Advisor Apprentice at our Richmond area dealership. You will be the friendly liaison between customers and our service team, learning how to greet customers, collect needs, and relay repair work to technicians.

Responsibilities include providing cost estimates, following up on repairs, and promoting warranties, while developing strong customer-service skills in a fast-paced environment. Valid drivers license and USA work authorization required.

Qualifications

• Entry-level role with potential for growth in service advisory
• No prior dealership experience required; enthusiasm for customer service is valued
• Must have strong communication skills in person and on the phone
• Ability to stay organized and manage multiple tasks in a fast-paced environment
• Must be authorized to work in the USA and have a valid driver's license

Responsibilities

• Greet service department customers promptly and courteously
• Listen to customer needs and articulate repair requirements to technicians
• Present recommended services using low-pressure, high-integrity methods
• Provide accurate estimates of repair and maintenance costs
• Follow up on repairs and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure completion
• Notify customers when vehicles are ready for pickup
• Explain repairs and costs to customers
• Maintain CSI scores according to dealership standards

Skills

Customer service

Communication

Organizational skills

Fast-paced environment

Teamwork

Tools

Reynolds & Reynolds (DMS)

Job description

Sheehy Auto Stores is seeking an entry-level Service Advisor Apprentice at our Richmond area dealership. You will be the friendly liaison between customers and our service team, learning how to greet customers, collect needs, and relay repair work to technicians.

Responsibilities include providing cost estimates, following up on repairs, and promoting warranties, while developing strong customer-service skills in a fast-paced environment. Valid drivers license and USA work authorization required.