Automotive Service Advisor — Customer Care & Career Growth

Sheehy Auto Stores; Alexandria (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one y

Paid Training

Career Advancement

401(K) and profit sharing

Job summary

Sheehy Auto Stores is seeking a Service Advisor to join our team in the United States. The role emphasizes greeting customers, assessing service needs, and serving as the liaison between customers and service technicians to ensure satisfaction.

We offer benefits and a compensation range that reflects experience, with a pathway from entry to advanced earnings based on performance and tenure.

Qualifications

• Experience as a Service Advisor preferred.
• DMS proficiency preferred.
• Strong customer communication skills in-person and on the phone.
• Ability to work in a fast-paced environment with limited supervision.
• Authorized to work in the USA.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and articulate repair needs to technicians.
• Present recommended or additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is completed.
• Notify customers when vehicles are ready for pickup.

Skills

Customer service

Communication

Organizational skills

Fast-paced environment

Sales ability

Tools

Reynolds & Reynolds DMS

Job description

Sheehy Auto Stores is seeking a Service Advisor to join our team in the United States. The role emphasizes greeting customers, assessing service needs, and serving as the liaison between customers and service technicians to ensure satisfaction.

We offer benefits and a compensation range that reflects experience, with a pathway from entry to advanced earnings based on performance and tenure.