Auto Service Advisor: Elevate Customer Care & Career Growth

Sheehy-Ford-of-Warrenton; Warrenton (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid training

Career advancement

401(k) and profit sharing

Parental leave after one year

Job summary

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can greet customers and schedule appointments, and act as a liaison between our customers and service techs, this could be your next career home.

We offer comprehensive benefits and a compensation structure based on experience and performance. Join a company that values service excellence and career advancement in a fast-paced dealership environment.

Qualifications

• Previous experience as a Service Advisor preferred.
• Proficiency with Reynolds & Reynolds or similar DMS.
• Strong customer communication skills, in-person and on the phone.
• Excellent organizational abilities.
• Able to work in a fast-paced environment with limited supervision.
• Authorized to work in the USA and able to pass background checks.
• Valid driver''s license required.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain CSI scores by dealership standards.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Adaptability to fast-paced environment

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can greet customers and schedule appointments, and act as a liaison between our customers and service techs, this could be your next career home.

We offer comprehensive benefits and a compensation structure based on experience and performance. Join a company that values service excellence and career advancement in a fast-paced dealership environment.