Automotive Service Advisor | Elevate Customer Experience

Sheehy Auto Stores; Springfield (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid maternity & paternity after 1 yr

Paid training

Career advancement

401(k) and profit sharing

Job summary

Sheehy Auto Stores is seeking a Service Advisor to join our team in a fast-paced automotive service environment. You will greet customers, assess needs, and act as the liaison between customers and service technicians.

We offer comprehensive benefits, strong earning potential from $50K to $200K, and opportunities for career advancement. Must have a customer-focused mindset and ethics; equal opportunity employer.

Qualifications

• Experience as a Service Advisor preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Strong customer communication skills in-person and on the phone.
• Strong organizational skills.
• Authorized to work in the USA and pass background checks.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain CSI scores by dealership standards.

Skills

Customer service

Communication skills

Organizational skills

Fast-paced environment

Authorized to work in the USA

Tools

Reynolds & Reynolds (DMS)

Job description

Sheehy Auto Stores is seeking a Service Advisor to join our team in a fast-paced automotive service environment. You will greet customers, assess needs, and act as the liaison between customers and service technicians.

We offer comprehensive benefits, strong earning potential from $50K to $200K, and opportunities for career advancement. Must have a customer-focused mindset and ethics; equal opportunity employer.