Automotive Service Advisor - Customer-Centric Repair Liaison

Sheehy Lexus Of Richmond; Waldorf (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

Paid training

Career advancement

401(k) and profit sharing

Job summary

Sheehy Auto Stores seeks a Service Advisor to greet customers, schedule service, and act as the liaison between customers and service technicians. Your role is to ensure a smooth service experience with clear communication and accurate estimates.

You will interact with customers in person and by phone, present suggested services, and maintain CSI scores through courteous, responsive support and problem solving.

Qualifications

• Previous experience as a Service Advisor is preferred; familiarity with automotive service processes is a plus.
• Reynolds & Reynolds or similar DMS proficiency is preferred.
• Must have strong customer communication skills both in-person and on the phone.
• Strong organizational skills to manage multiple customer needs and service lanes.
• Must be able to work efficiently in a fast-paced dealership environment with limited supervision.
• Authorized to work in the USA and pass background checks and drug screening.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.

Skills

Customer service

Communication

Organizational skills

Phone etiquette

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores seeks a Service Advisor to greet customers, schedule service, and act as the liaison between customers and service technicians. Your role is to ensure a smooth service experience with clear communication and accurate estimates.

You will interact with customers in person and by phone, present suggested services, and maintain CSI scores through courteous, responsive support and problem solving.