Automotive Service Advisor: Customer Champion & Growth

Sheehy Auto Stores; Waldorf (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid maternity & paternity

Paid training

Career advancement

401(k) and profit sharing

Job summary

Sheehy Auto Stores in Waldorf, MD is seeking a Service Advisor who welcomes customers, schedules appointments, and acts as a liaison between customers and service technicians. You will articulate repair needs and provide accurate cost estimates while maintaining high CSI and customer satisfaction.

We offer comprehensive benefits including health, vision, and dental insurance, paid maternity/paternity after one year, paid training, career advancement, a 401(K) with profit sharing, and

Qualifications

• Previous experience as a Service Advisor is preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Must have strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Authorized to work in the USA.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.

Skills

Customer service

Communication skills

Professionalism

Tools

Reynolds & Reynolds DMS

Job description

Sheehy Auto Stores in Waldorf, MD is seeking a Service Advisor who welcomes customers, schedules appointments, and acts as a liaison between customers and service technicians. You will articulate repair needs and provide accurate cost estimates while maintaining high CSI and customer satisfaction.

We offer comprehensive benefits including health, vision, and dental insurance, paid maternity/paternity after one year, paid training, career advancement, a 401(K) with profit sharing, and