Automotive Service Advisor — Customer-Centric Maintenance

Hendrick Automotive Group; Austin (TX); Hybrid; USD 48,000 - 68,000; Full time

Job summary

BMW of South Austin is seeking a Service Advisor to identify required maintenance, advise customers on services, and prepare estimates. The role involves coordinating with technicians, scheduling service, and ensuring high CSI and clean work areas.

You will compute part and labor costs, present options to customers, and maintain strong customer relations while adhering to dealership policies and safety standards.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training

Skills

Interpersonal skills

Customer service

Communication skills

Organizational skills

Education

High School Diploma

GED

Tools

Dealership Management System

Microsoft Office

Web-based applications

Job description

BMW of South Austin is seeking a Service Advisor to identify required maintenance, advise customers on services, and prepare estimates. The role involves coordinating with technicians, scheduling service, and ensuring high CSI and clean work areas.

You will compute part and labor costs, present options to customers, and maintain strong customer relations while adhering to dealership policies and safety standards.