Automotive Service Advisor | Customer‑Centric, Career Growth

Group 1 Automotive; Merriam (KS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Job summary

Group 1 BMW of Shawnee Mission is growing and seeks an Automotive Service Advisor for our brand-new service center. This role represents the BMW brand in a modern, high-performing environment focused on an exceptional customer experience.

We look for someone passionate about customer service, relationship-building, and thriving in a fast-paced setting. Automotive experience is a plus, but the service manager can train the right attitude, work ethic, and desire to succeed.

Qualifications

• Proven customer-facing sales experience required; automotive background is a plus
• Proven track record of accountability, teamwork, and initiative, with ambition to grow into a leadership role
• Familiarity with CSI scores/customer surveys
• Valid driver's license in the state you will work and a good driving record
• Excellent customer service skills
• Professional appearance and work ethic
• Must pass background check, MVR, and drug screening

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on care and maintenance per manufacturer specifications
• Generate and provide customers with a complete repair estimate
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for post-follow-up resulting in return visits and CSI
• Strictly follow manufacturer warranty guidelines and procedures
• Comply with all laws and company policy regarding the safeguarding all customer, company and manufacturer information

Skills

Customer service

Sales experience

Teamwork

Leadership potential

Job description

Group 1 BMW of Shawnee Mission is growing and seeks an Automotive Service Advisor for our brand-new service center. This role represents the BMW brand in a modern, high-performing environment focused on an exceptional customer experience.

We look for someone passionate about customer service, relationship-building, and thriving in a fast-paced setting. Automotive experience is a plus, but the service manager can train the right attitude, work ethic, and desire to succeed.