Service Advisor – Auto Care, Estimates & Customer Experience

Sonic Automotive; Nashville (TN); Presencial; USD 80.000 - 160.000; Jornada completa

Descripción de la vacante

BMW CPO Nashville, part of the Sonic Automotive family, is hiring a Service Advisor who will greet clients, collect vehicle data, and outline initial repairs. You’ll prepare detailed labor and parts estimates, set promised completion times, and track progress with customers.

This role emphasizes clear communication, adherence to BMW specifications, and regulatory compliance, with a focus on customer satisfaction and accurate payments.

Formación

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.

Responsabilidades

• Greets clients in a timely, friendly manner and welcomes them into our dealership.
• Does a walkaround with the client, compiles vehicle data, and determines initial repairs.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time" and follows up with client appropriately.
• Checks on progress of repair throughout the day. Contacts customers regarding changes in the estimate or promise time, explains cost and time requirements, and gets proper authorization before any additional repairs.
• Maintains Customer Satisfaction Index rating in accordance with BMW standards, indicating elite customer service capabilities.
• Communicates with client, BMW, and any third-party company to ensure accurate and timely payments of authorized repairs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

Conocimientos

Communication skills

Customer service

Sales experience

Educación

High school diploma or equivalent

Descripción del empleo

BMW CPO Nashville, part of the Sonic Automotive family, is hiring a Service Advisor who will greet clients, collect vehicle data, and outline initial repairs. You’ll prepare detailed labor and parts estimates, set promised completion times, and track progress with customers.

This role emphasizes clear communication, adherence to BMW specifications, and regulatory compliance, with a focus on customer satisfaction and accurate payments.