Automotive Service Advisor — Customer-Centric Growth

Haggerty Buick GMC; Villa Park (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401K

Paid vacation

Paid training

Schedule: Mon–Sat; Sundays off

Job summary

Haggerty Buick GMC in Villa Park, IL is seeking a Service Advisor with automotive service experience and a valid driver’s license. You will meet with customers to determine needs, deliver excellent service, and oversee quality control.

Responsibilities include monitoring vehicle progress, driving customer satisfaction, and supporting technicians. The role requires a high school diploma, CDL, and accredited service-advisor training.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license (CDL).
• Accredited training in service advisor skills, customer satisfaction, and quality control.

Responsibilities

• Meet with customers and determine their repair/service needs.
• Increase customer satisfaction by building customer relations.
• Maintain company standards for ethics, image, orderliness, and service.
• Monitor progress of each vehicle and update customers regularly.
• Increase profitability by promoting retail services and promotions.
• Oversee technicians, manage time, parts, and job completion.
• Participate in quality control and SOP development as appropriate.

Skills

Customer service

Communication

Multitasking

English fluency

Education

High school diploma

Valid CDL (commercial driver’s license)

Accredited service advisor training

Job description

Haggerty Buick GMC in Villa Park, IL is seeking a Service Advisor with automotive service experience and a valid driver’s license. You will meet with customers to determine needs, deliver excellent service, and oversee quality control.

Responsibilities include monitoring vehicle progress, driving customer satisfaction, and supporting technicians. The role requires a high school diploma, CDL, and accredited service-advisor training.