Automotive Service Advisor – Growth, Training & Benefits

Serra Ford Rochester Hills; Rochester Hills (MI); Hybride; USD 48 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Savings Account (HSA)

401(k)

Paid Time Off

Holiday pay

Employee discount programs

Referral programs

Job training and advancement

Résumé du poste

Serra Buick GMC Rochester Hills is seeking a qualified Service Advisor to join our team in Michigan. We offer a team environment, excellent benefits, ongoing training, and growth opportunities within a leading automotive retailer.

Responsibilities include greeting customers, estimating repair costs, communicating progress, and ensuring repairs are completed right the first time. A positive, CSI-focused attitude and valid MI license are required.

Qualifications

• Minimum 1 year dealership service advisor work experience.
• Ford vehicle experience is a plus.
• Positive attitude and CSI focused.
• High volume mentality and automotive knowledge.
• Valid Michigan driver’s license and good driving record required.
• Willing to submit to pre-employment background check and drug screen.

Responsabilités

• Greets all customers promptly and provides timely professional service.
• Estimates cost and completion time and settles customer accounts.
• Communicates with customers about the status of work and progress.
• Coordinates activities to ensure repairs are completed right and on time.
• Obtains written approval on repair orders and ensures pricing accuracy.
• Delivers the vehicle in proper condition and reviews repairs with customers.
• Addresses customer questions and resolves service follow-up issues.

Connaissances

Customer service

Time management

Communication

Teamwork

Detail orientation

Outils

Computer proficiency

Description du poste

Serra Buick GMC Rochester Hills is seeking a qualified Service Advisor to join our team in Michigan. We offer a team environment, excellent benefits, ongoing training, and growth opportunities within a leading automotive retailer.

Responsibilities include greeting customers, estimating repair costs, communicating progress, and ensuring repairs are completed right the first time. A positive, CSI-focused attitude and valid MI license are required.