Service Advisor-Haggerty Auto Group

Haggerty Buick GMC; Villa Park (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401K

Paid vacation

Paid training

Schedule: Mon–Sat; Sundays off

Job summary

Haggerty Buick GMC in Villa Park, IL is seeking a Service Advisor with automotive service experience and a valid driver’s license. You will meet with customers to determine needs, deliver excellent service, and oversee quality control.

Responsibilities include monitoring vehicle progress, driving customer satisfaction, and supporting technicians. The role requires a high school diploma, CDL, and accredited service-advisor training.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license (CDL).
• Accredited training in service advisor skills, customer satisfaction, and quality control.

Responsibilities

• Meet with customers and determine their repair/service needs.
• Increase customer satisfaction by building customer relations.
• Maintain company standards for ethics, image, orderliness, and service.
• Monitor progress of each vehicle and update customers regularly.
• Increase profitability by promoting retail services and promotions.
• Oversee technicians, manage time, parts, and job completion.
• Participate in quality control and SOP development as appropriate.

Skills

Customer service

Communication

Multitasking

English fluency

Education

High school diploma

Valid CDL (commercial driver’s license)

Accredited service advisor training

Job description

Job Summary:

We are looking for a Service Advisor to join our team! The right candidate will have automotive service advisor experience, preferably with GM and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Health insurance -Medical, Dental, and Vision
• 401K
• Paid Vacation
• Paid training
• Schedule Monday - Saturday, one day off in between
• Sundays off

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

About Us

Haggerty Auto Group, with its dealerships in Glen Ellyn, West Chicago, and Villa Park, is the most reliable and trusted dealer in the region. We carry a wide selection of new Ford, Chevrolet, Buick, and GMC vehicles, as well as a huge inventory of certified, quality-condition used vehicles.We offer reliable service and repair to the many makes and models we sell. Customer service is our top priority here at Haggerty Auto Group, and ourteams are experienced, industry-trained, and certified in their various areas.No other group dealership in Illinois sells more new & used vehicles of our brands or has more satisfied customers than Haggerty Auto Group!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.