Automotive Service Advisor — Elevate Customer Experience

Baker Auto Group; Hudsonville (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, life and vision

401(k)

Paid Time-Off

Employee discount program

Job summary

Baker Buick GMC Hudsonville is seeking a dedicated Automotive Service Advisor to join its high-performing team. You will be the primary contact for customers, learn vehicle systems, and recommend services based on needs and inspections.

Develop product knowledge, manage service write-ups, and ensure customers are informed of progress. Prioritize accuracy, warranty compliance, and timely service delivery.

Qualifications

• Experience in a Dealership service department or automotive repair shop.
• Experience with the CDK dealer management system is a bonus.
• A current valid driver’s license and insurability rating is required.
• High School Diploma or equivalent; College experience is a plus.

Responsibilities

• Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.
• Learn your product to be a credible resource for your customers.
• Thoroughly assess customer needs and present the appropriate services.
• Champion the multi-point inspection process and review results with every customer.
• Organize and present estimates that make customers want to invest in their vehicles.
• Manage your book of business making sure vehicles get through the shop on schedule.
• Ensure customers stay informed with up-to-date progress and changes in status.
• Insist on keeping your paperwork organized and current.
• Understand and stay compliant with the manufacturer warranty and policy & procedures.

Skills

Customer service

Communication

Dealership experience

Education

High School Diploma or equivalent

College experience is a plus

Tools

CDK dealer management system

Job description

Baker Buick GMC Hudsonville is seeking a dedicated Automotive Service Advisor to join its high-performing team. You will be the primary contact for customers, learn vehicle systems, and recommend services based on needs and inspections.

Develop product knowledge, manage service write-ups, and ensure customers are informed of progress. Prioritize accuracy, warranty compliance, and timely service delivery.