Auto Service Advisor - High-Earning, Great Benefits

Napleton Auto Group; Schaumburg (IL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) with match

Health, dental, and vision insurance

Life insurance

Paid time off

Parental leave

Referral program

Job summary

Napleton's Schaumburg Buick GMC is seeking an Automotive Service Advisor to join our team. You will be the primary contact for customers, bridging the gap between customers and our certified technicians from drop-off to delivery.

The ideal candidate has 1+ year of service-advisor or service-writer experience, a proven track record of strong CSI scores, excellent communication, and the ability to clearly explain repairs and costs. This in-person role offers competitive pay and benefits.

Qualifications

• Minimum 1 year as Automotive Service Advisor or Service Writer.
• Demonstrated track record of above-average CSI and sales performance.
• Experience with multi-line or brand-specific dealerships is a plus.

Responsibilities

• Provide exceptional customer service and maintain high CSI scores.
• Act as the primary communicator between customers and service technicians.
• Keep customers informed with timely, accurate updates throughout the service process.
• Verify warranty coverage and service contract terms.
• Prepare and process repair orders with costs, deductibles, and symptom descriptions.
• Advise customers on recommended services and explain benefits clearly.
• Collaborate with technicians to ensure efficient, high-quality service.

Skills

Service Advisor experience

CSI performance

Brand-specific dealership

Tekion experience

Strong work ethic

Communication skills

Attention to detail

Customer-focused

Tools

Tekion

Job description

Napleton's Schaumburg Buick GMC is seeking an Automotive Service Advisor to join our team. You will be the primary contact for customers, bridging the gap between customers and our certified technicians from drop-off to delivery.

The ideal candidate has 1+ year of service-advisor or service-writer experience, a proven track record of strong CSI scores, excellent communication, and the ability to clearly explain repairs and costs. This in-person role offers competitive pay and benefits.