Automotive Service Advisor — Growth, Benefits & Team Focus

Serra Automotive, Inc.; Rochester Hills (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Life insurance

Disability insurance

401(k)

Paid Time Off

Holiday pay

Employee discount programs

Referral programs

Job summary

Serra Buick GMC Rochester Hills is seeking a qualified Service Advisor to join our team. We offer a team environment, great benefits, ongoing training, and growth opportunities while upholding integrity, transparency, professionalism, and teamwork.

Responsibilities include greeting customers, listening for service needs, upselling where appropriate, estimating costs, and coordinating repairs to ensure first-time-right results. Minimum 1 year dealership experience and Michigan license required.

Qualifications

• Minimum 1 year dealership service advisor experience.
• Ford vehicle experience is a plus.
• Positive attitude and CSI focused.
• High volume mentality and automotive knowledge.
• Valid Michigan driver's license and clean driving record.
• Will be subject to pre-employment background check and drug screen.

Responsibilities

• Greets customers promptly and provides timely professional service.
• Listens to inquiries, identifies service needs, resolves concerns, and upsells services when appropriate.
• Estimates cost and completion time; communicates with customers about status of work.
• Coordinates activities to ensure repairs are fixed right the first time and completed on time.
• Obtains written approval on repair orders and reviews for pricing accuracy.
• Documents repair order changes and explains charges to prevent surprises for customers.

Skills

Time management

Multi-tasking

Attention to detail

Written & verbal communication

Customer service

Computer proficiency

Job description

Serra Buick GMC Rochester Hills is seeking a qualified Service Advisor to join our team. We offer a team environment, great benefits, ongoing training, and growth opportunities while upholding integrity, transparency, professionalism, and teamwork.

Responsibilities include greeting customers, listening for service needs, upselling where appropriate, estimating costs, and coordinating repairs to ensure first-time-right results. Minimum 1 year dealership experience and Michigan license required.