Automotive Service Advisor: Elevate Customer Experience

Jerry Haggerty Chevrolet; Villa Park (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401K

Paid vacation

Paid training

Mon-Sat schedule

Sundays off

Job summary

Jerry Haggerty Chevrolet in Villa Park, IL is seeking a Service Advisor to join our automotive service team. The successful candidate will meet with customers, assess needs, and oversee service quality while delivering exceptional customer service.

Requirements include automotive service advisor experience, a valid driver’s license, fluency in English, and strong computer skills. We offer health insurance, 401K, paid vacation and training, with a Monday–Saturday schedule and Sundays off.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license & clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of standard operating procedures as appropriate.

Skills

Customer service

English fluency

Multitasking

Computers

Attention to detail

Tools

Computer literacy

Job description

Jerry Haggerty Chevrolet in Villa Park, IL is seeking a Service Advisor to join our automotive service team. The successful candidate will meet with customers, assess needs, and oversee service quality while delivering exceptional customer service.

Requirements include automotive service advisor experience, a valid driver’s license, fluency in English, and strong computer skills. We offer health insurance, 401K, paid vacation and training, with a Monday–Saturday schedule and Sundays off.