Automotive Service Advisor - Customer-Centric, Advancement

Oceanhondabrockton; Marshall Corner (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Direct Deposit

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor to be the central communicator for service and repair activities between customers and technicians. The role handles customer inquiries, explains needed repairs, and sets expectations for service delivery.

The ideal candidate will have a high school diploma or GED, dealer-level or large-facility experience preferred, a valid driver’s license, and a strong focus on customer service and professionalism. Equal opportunity employer.

Qualifications

• High school diploma or GED.
• One year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver's license and clean driving record.
• Professional appearance and work ethic; strong communication skills.
• Ability to read and comprehend instructions; bend and lift heavy objects.

Responsibilities

• Schedules service for customers in person or on the phone.
• Follows up on status of repairs to ensure vehicle is ready when promised and informs customers if delays occur.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures all completed repairs have passed quality control and/or a road test.
• Maintains knowledge of vehicle operation, warranties, campaigns, and service information (TSBs).
• Ensures service level targets are met or exceeded.
• Ensures documentation is complete and compliant with regulations and standards.
• Adheres to safety policies and attends required meetings and trainings.
• Performs other duties as assigned.

Skills

Communication

Customer service

Teamwork

Reading comprehension

Physical fitness

Education

High school diploma or GED

Job description

Victory Automotive Group is seeking an Automotive Service Advisor to be the central communicator for service and repair activities between customers and technicians. The role handles customer inquiries, explains needed repairs, and sets expectations for service delivery.

The ideal candidate will have a high school diploma or GED, dealer-level or large-facility experience preferred, a valid driver’s license, and a strong focus on customer service and professionalism. Equal opportunity employer.