Auto Service Advisor: Customer-Driven Car Care

Victory Automotive Group; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay Based on Experience

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

Victory Automotive Group is looking for an Automotive Service Advisor to be the central communication point for service and repair activities. The advisor will handle customer inquiries, manage repair expectations, and ensure that all services meet quality and safety standards.

The ideal candidate will have a high school diploma, at least a year of relevant experience, a clean driving record, and excellent communication skills. A competitive salary, medical benefits, and opportunities for advancement are offered.

Qualifications

• High school diploma or GED required.
• One year of dealer-level or large facility experience preferred.
• Valid driver's license with a clean driving record.
• Outstanding communication skills required.

Responsibilities

• Schedule service for customers and diagnose problems.
• Follow up on repair status and obtain customer authorizations.
• Make repair recommendations and manage customer expectations.
• Maintain knowledge of vehicle operation and service information.
• Ensure compliance with safety policies.

Skills

Communication skills

Customer service orientation

Technical knowledge

Computer skills

Education

High school diploma or GED

Post-secondary automotive training

Job description

Victory Automotive Group is looking for an Automotive Service Advisor to be the central communication point for service and repair activities. The advisor will handle customer inquiries, manage repair expectations, and ensure that all services meet quality and safety standards.

The ideal candidate will have a high school diploma, at least a year of relevant experience, a clean driving record, and excellent communication skills. A competitive salary, medical benefits, and opportunities for advancement are offered.