Automotive Service Advisor — Customer Care & Repairs

Fix Group Management; Old Hickory (TN); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

401K Plan with Company Match

Paid Vacation

Descripción de la vacante

Fix Group Management is seeking a Service Advisor to greet customers, collect vehicle details, document condition, and coordinate repairs with technicians. You will explain repairs and costs, provide quotes, and drive the sale of recommended services while maintaining customer satisfaction.

Responsibilities include updating customers regularly, managing RO paperwork and invoicing, and coordinating with shop leadership to ensure timely completion and quality delivery.

Formación

• 3+ years experience as a Service Advisor or related role
• Strong communication and organization skills
• Proficiency with Windows and common office software

Responsabilidades

• Greet customers and collect check-in details (VIN, mileage, build date, concerns).
• Walkaround vehicle; document condition with photos and notes.
• Explain repairs and costs; provide accurate quotes; coordinate with technicians.
• Sell recommended repairs per company metrics while educating customers.
• Maintain communication with Store Manager, Technicians, and Parts Manager to meet timelines.
• Update customers on repair progress and ETA; manage expectations.

Conocimientos

Customer service

English fluency

Windows proficiency

Time management

Descripción del empleo

Fix Group Management is seeking a Service Advisor to greet customers, collect vehicle details, document condition, and coordinate repairs with technicians. You will explain repairs and costs, provide quotes, and drive the sale of recommended services while maintaining customer satisfaction.

Responsibilities include updating customers regularly, managing RO paperwork and invoicing, and coordinating with shop leadership to ensure timely completion and quality delivery.