Automotive Service Advisor | Customer Care Pro

Easycare; North Carolina; Presencial; USD 42 000 - 55 000; Tempo integral

Resumo da oferta

Easycare in Winston-Salem, NC—is seeking a Service Advisor to greet customers, schedule service, and act as a liaison between customers and service technicians. The role focuses on delivering exceptional customer service and accurate repair cost communication.

The ideal candidate will be comfortable upselling services, maintaining CSI scores, and handling customer concerns with integrity. Experience is preferred but not required; benefits are offered based on experience.

Qualificações

• Experience preferred but not required.
• Compensation is based on experience.
• We offer excellent benefits.

Responsabilidades

• Greet service department customers promptly and courteously.
• Listen to customers and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Descrição da oferta de emprego

Easycare in Winston-Salem, NC—is seeking a Service Advisor to greet customers, schedule service, and act as a liaison between customers and service technicians. The role focuses on delivering exceptional customer service and accurate repair cost communication.

The ideal candidate will be comfortable upselling services, maintaining CSI scores, and handling customer concerns with integrity. Experience is preferred but not required; benefits are offered based on experience.