Automotive Service Advisor: Customer Experience Specialist

EasyCare Recruiting; Salisbury (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

EasyCare Recruiting seeks a friendly and detail‑oriented Service Advisor for a Salisbury, NC dealership. You will greet customers, listen to repair needs, and bridge the gap between customers and service techs to keep vehicles moving.

Responsibilities include presenting repair estimates, upselling services, scheduling, following up on repairs, and safeguarding CSI scores while upholding dealership policies.

Qualifications

• Experience preferred but not required.
• Compensation is based on experience.
• We offer excellent benefits.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores in accordance with dealership standards.

Skills

Customer service

Greet customers

Communication

Upsell services

Estimate repairs

Follow up

CSI awareness

Job description

EasyCare Recruiting seeks a friendly and detail‑oriented Service Advisor for a Salisbury, NC dealership. You will greet customers, listen to repair needs, and bridge the gap between customers and service techs to keep vehicles moving.

Responsibilities include presenting repair estimates, upselling services, scheduling, following up on repairs, and safeguarding CSI scores while upholding dealership policies.