Automotive Service Advisor

EasyCare Recruiting; Winston-Salem (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

EasyCare Recruiting is seeking an expert in customer service to join a car dealership as a Service Advisor. This on-site role focuses on greeting customers, understanding repair needs, and communicating with service technicians to ensure satisfaction.

The candidate should be comfortable upselling services and maintaining accurate repair estimates while preserving high CSI scores. The position emphasizes clear communication, timely updates to customers, and a liaison between customers and

Qualifications

• Experience preferred but not required.
• Compensation based on experience.
• We offer excellent benefits.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Upsell recommended/additional services with integrity and low pressure.
• Provide accurate estimates of repair/maintenance costs.
• Maintain CSI scores per dealership standards.
• Notify customers when vehicles are ready for pickup.
• Explain repairs and costs to customers.
• Follow up on repairs and keep customers informed of progress.

Job description

Winston Salem, United States | Posted on 11/09/2026

Family Owned & Operated for Over 50 Years!

Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home. We need more than aService Advisor; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.

JobResponsibilities

• Attitude iseverything—greet service department customers promptly andcourteously
  
• Listen to eachcustomer and clearly articulate repair needs totechs
  
• Upsellrecommended/additional services using low-pressure,high-integrity methods
  
• Provideaccurate estimates of repair/maintenancecosts
  
• Adherence todealership policy on customer vehicle care andoperation
  
• Follow up oneach repair and keep customers informed ofprogress
  
• Sell andmanage extended warranties
  
• Inspect repairquality and ensure that all work is complete
  
• Notifycustomers when vehicles are ready for pickup
  
• Review andexplain repairs and associated costs withcustomers
  
• Handle minorcustomer concerns and complaints
  
• Keep ServiceManager informed of all problems and potentialproblems
  
• MaintainCustomer Satisfaction Index (CSI) scores in accordancewith dealership standards

Requirements

• Experience preferred but not required
  
• Compensationis based on experience.
  
• We offer excellent benefits.

Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.