Automotive Service Advisor

Easycare; North Carolina; On-site; USD 42,000 - 55,000; Full time

Job summary

Easycare in Winston-Salem, NC—is seeking a Service Advisor to greet customers, schedule service, and act as a liaison between customers and service technicians. The role focuses on delivering exceptional customer service and accurate repair cost communication.

The ideal candidate will be comfortable upselling services, maintaining CSI scores, and handling customer concerns with integrity. Experience is preferred but not required; benefits are offered based on experience.

Qualifications

• Experience preferred but not required.
• Compensation is based on experience.
• We offer excellent benefits.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Job description

Winston Salem, United States | Posted on 11/09/2026

Family Owned & Operated for Over 50 Years!

Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home. We need more than aService Advisor; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.

JobResponsibilities

• Attitude iseverything—greet service department customers promptly andcourteously
  
• Listen to eachcustomer and clearly articulate repair needs totechs
  
• Upsellrecommended/additional services using low-pressure,high-integrity methods
  
• Provideaccurate estimates of repair/maintenancecosts
  
• Adherence todealership policy on customer vehicle care andoperation
  
• Follow up oneach repair and keep customers informed ofprogress
  
• Sell andmanage extended warranties
  
• Inspect repairquality and ensure that all work is complete
  
• Notifycustomers when vehicles are ready for pickup
  
• Review andexplain repairs and associated costs withcustomers
  
• Handle minorcustomer concerns and complaints
  
• Keep ServiceManager informed of all problems and potentialproblems
  
• MaintainCustomer Satisfaction Index (CSI) scores in accordancewith dealership standards

Requirements

• Experience preferred but not required
  
• Compensationis based on experience.
  
• We offer excellent benefits.

Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.