Auto Repair Service Advisor: Customer Care & Tech Liaison

Hillman Family Automotive; Sylva (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

An automotive service provider in Sylva, NC, is seeking an Auto Repair Service Advisor to bridge the gap between customers and technicians. In this role, you will greet customers, offer accurate estimates, and oversee service delivery, all while ensuring a friendly and professional atmosphere. The ideal candidate will possess strong communication and organizational skills, alongside a high school diploma and automotive knowledge. A valid driver's license is required, and experience in a similar role is a plus. Competitive pay dependent on experience.

Qualifications

• Must have a high school diploma or equivalent.
• Proven experience in an automotive service advisor role is preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Greet customers and assess their automotive repair needs.
• Provide accurate estimates and explain repair options.
• Coordinate with technicians to ensure timely service delivery.
• Manage customer follow-ups and maintain communication throughout repairs.
• Process customer payments and handle transactions accurately.

Skills

Customer service skills

Communication skills

Organizational skills

Automotive repair knowledge

Education

High school diploma or equivalent

Automotive-related education

Job description

An automotive service provider in Sylva, NC, is seeking an Auto Repair Service Advisor to bridge the gap between customers and technicians. In this role, you will greet customers, offer accurate estimates, and oversee service delivery, all while ensuring a friendly and professional atmosphere. The ideal candidate will possess strong communication and organizational skills, alongside a high school diploma and automotive knowledge. A valid driver's license is required, and experience in a similar role is a plus. Competitive pay dependent on experience.