Automotive Service Concierge

Easycare; Salisbury (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Easycare in Salisbury, NC seeks a Service Advisor to greet customers, schedule appointments, and liaise between customers and service technicians. The role emphasizes delivering excellent customer service and clear communication of repair needs and costs.

Experience is preferred but not required. Compensation is based on experience, and the company offers excellent benefits as part of a service-oriented dealership team.

Qualifications

• Experience preferred but not required.
• Compensation is based on experience.
• We offer excellent benefits.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain CSI scores in accordance with dealership standards

Skills

Customer service

Communication

Listening

Upselling

Greet customers

Attention to detail

Job description

Easycare in Salisbury, NC seeks a Service Advisor to greet customers, schedule appointments, and liaise between customers and service technicians. The role emphasizes delivering excellent customer service and clear communication of repair needs and costs.

Experience is preferred but not required. Compensation is based on experience, and the company offers excellent benefits as part of a service-oriented dealership team.