Customer Experience Service Advisor

EasyCare Recruiting; Winston-Salem (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

EasyCare Recruiting is seeking an expert in customer service to join a car dealership as a Service Advisor. This on-site role focuses on greeting customers, understanding repair needs, and communicating with service technicians to ensure satisfaction.

The candidate should be comfortable upselling services and maintaining accurate repair estimates while preserving high CSI scores. The position emphasizes clear communication, timely updates to customers, and a liaison between customers and

Qualifications

• Experience preferred but not required.
• Compensation based on experience.
• We offer excellent benefits.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Upsell recommended/additional services with integrity and low pressure.
• Provide accurate estimates of repair/maintenance costs.
• Maintain CSI scores per dealership standards.
• Notify customers when vehicles are ready for pickup.
• Explain repairs and costs to customers.
• Follow up on repairs and keep customers informed of progress.

Job description

EasyCare Recruiting is seeking an expert in customer service to join a car dealership as a Service Advisor. This on-site role focuses on greeting customers, understanding repair needs, and communicating with service technicians to ensure satisfaction.

The candidate should be comfortable upselling services and maintaining accurate repair estimates while preserving high CSI scores. The position emphasizes clear communication, timely updates to customers, and a liaison between customers and