Automotive Service Advisor: Customer Care & Estimates

Paul Miller Inc; Parsippany-Troy Hills (NJ); On-site; USD 36,000 - 54,000; Full time

Job summary

Paul Miller Inc. is seeking a Service Writer/Advisor to be the first line of contact for customers in the service department.

The role involves understanding customer needs, diagnosing vehicle issues from customer input and vehicle inspections, and communicating service options and costs clearly. You will prepare repair orders and work closely with technicians to ensure timely, accurate service and customer satisfaction.

Qualifications

• Minimum 2 years of automotive dealership experience.
• Strong verbal and written communication with customers.
• Ability to interpret vehicle service descriptions.

Responsibilities

• Ascertain automotive problems by listening to customer symptoms and inspecting the vehicle.
• Verify warranty and service contract coverage by examining records.
• Develop estimates by costing materials, labor, and deductibles; obtain approvals.
• Prepare repair orders describing symptoms, problems, and required services; enter orders into service database.
• Maintain customer rapport by explaining estimates and expected return, and obtaining approvals.
• Handle customer complaints and maintain high customer satisfaction; inform about progress and charges.

Skills

Communication skills

Customer service

Tools

Service database system

Job description

Paul Miller Inc. is seeking a Service Writer/Advisor to be the first line of contact for customers in the service department.

The role involves understanding customer needs, diagnosing vehicle issues from customer input and vehicle inspections, and communicating service options and costs clearly. You will prepare repair orders and work closely with technicians to ensure timely, accurate service and customer satisfaction.