Automotive Service Advisor/Writer (must have experience)

Lou Bachrodt Chevrolet Pompano; Florida; On-site; USD 42,000 - 68,000; Full time

Job summary

Responsibilities include promoting service and upselling new or used car sales, handling appointment scheduling, updating customers on progress, and maintaining professional conduct in all interactions. Valid driver’s license required.

Qualifications

• Ability to use computer technology (ie: Reynolds & Reynolds).
• Proven experience in automotive service or sales is preferred.
• Valid driver’s license and good driving record.

Responsibilities

• Obtain customer and vehicle information.
• Greet each customer promptly and courteously.
• Listen to and interpret customers’ statements accurately.
• Secure agreement from customer before repairs begin.
• Prepare complete and accurate labor and parts estimates.
• Coordinate with technicians to ensure timely completion of services.
• Actively promote service sales and look for opportunities to foster other car sales.
• Answer service calls promptly and schedule appointments.
• Monitor progress and update customers frequently.
• Ensure final invoice matches work performed.

Skills

Customer service

Communication

Sales awareness

Problem solving

Organization

Reynolds & Reynolds

Tools

Reynolds & Reynolds

Job description

Description

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in insuring customer satisfaction.

Duties:

• Obtain customer and vehicle information.
• Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer pay and warranty service
• Listen to and help interpret customers’ statements accurately
• Learn and retain customers’ names.
• Secure agreement from customer before repairs begin.
• Cover estimate of cost, and approximate time when car will be completed
• Use prescribed service aids in a manner that will increase customer satisfaction and service sales.
• Actively promote service sales and look for opportunities to foster and suggest new or used car sales
• Promptly and professionally answering service calls and setting and confirming appointments.
• Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Stay informed about new products, services, and industry trends to provide knowledgeable recommendations to customers.
• Demonstrate professional personal behavior; conduct oneself in a manner that brings credit to the dealership.
• Dress in a manner that is in accord with the policy of the dealership; treat all customers in a helpful and courteous manner and strive for complete customer satisfaction in every case

Requirements

• Ability to use computer technology (ie: Reynolds & Reynolds.)
• Proven experience in automotive service or sales is preferred.
• Valid drivers license and good driving record.