Auto Service Advisor: Customer Experience Pro

Mills Auto Group; Henderson (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health

Dental

401K

Paid Time Off

Job summary

Mills Auto Group is hiring a Service Advisor to welcome customers and gather vehicle information in a fast-paced, safety-conscious environment. The role emphasizes delivering a positive customer experience, reporting symptoms clearly, and preparing accurate labor and parts estimates.

The ideal candidate communicates well, stays energized, and seeks a long-term career with a growing dealership family. Benefit offerings support employee growth and community involvement.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor or related role is a must.
• High energy level and integrity; long-term career focus.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer Satisfaction

Service Advisor

Communication

Job description

Mills Auto Group is hiring a Service Advisor to welcome customers and gather vehicle information in a fast-paced, safety-conscious environment. The role emphasizes delivering a positive customer experience, reporting symptoms clearly, and preparing accurate labor and parts estimates.

The ideal candidate communicates well, stays energized, and seeks a long-term career with a growing dealership family. Benefit offerings support employee growth and community involvement.