Automotive Service Advisor | Customer Care & Estimates

TEAM VOLKSWAGEN OF HAYWARD

Hayward (CA)

On-site

USD 42,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

401K

Vacation and Sick Time

Job summary

Team Volkswagen of Hayward in Hayward, CA is seeking an Automotive Service Advisor to be the main contact for customers bringing in vehicles for maintenance or repair. You will document concerns, coordinate with technicians, explain recommended work and costs, obtain approvals, and keep customers informed from check-in to pickup.

Prior experience and strong service mindset are essential. The role requires strong customer service, clear communication, and the ability to manage multiple repair

Qualifications

Strong customer service and communication skills.
Ability to manage multiple repair orders and keep accurate records.
Basic knowledge of automotive maintenance and repair terminology.
Comfort using computers to schedule appointments and update orders.
2+ years experience as Automotive Service Advisor.

Responsibilities

Greet customers and collect vehicle information.
Schedule service appointments and prepare estimates.
Explain recommended maintenance and costs to customers.
Coordinate transportation for customers when needed.
Update repair orders and track status.
Ensure service quality and timely communication with customers.
Close repair orders and obtain customer sign-off.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Record keeping

Job description

Prior experience and strong service mindset are essential. The role requires strong customer service, clear communication, and the ability to manage multiple repair

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