AUTOMOTIVE SERVICE ADVISOR

TEAM VOLKSWAGEN OF HAYWARD; Hayward (CA); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Benefits

Dental Benefits

Vision Benefits

401K

Vacation and Sick Time

Descripción de la vacante

Team Volkswagen of Hayward in Hayward, CA is seeking an Automotive Service Advisor to be the main contact for customers bringing in vehicles for maintenance or repair. You will document concerns, coordinate with technicians, explain recommended work and costs, obtain approvals, and keep customers informed from check-in to pickup.

Prior experience and strong service mindset are essential. The role requires strong customer service, clear communication, and the ability to manage multiple repair

Formación

• Strong customer service and communication skills.
• Ability to manage multiple repair orders and keep accurate records.
• Basic knowledge of automotive maintenance and repair terminology.
• Comfort using computers to schedule appointments and update orders.
• 2+ years experience as Automotive Service Advisor.

Responsabilidades

• Greet customers and collect vehicle information.
• Schedule service appointments and prepare estimates.
• Explain recommended maintenance and costs to customers.
• Coordinate transportation for customers when needed.
• Update repair orders and track status.
• Ensure service quality and timely communication with customers.
• Close repair orders and obtain customer sign-off.

Conocimientos

Customer service

Communication skills

Multitasking

Computer literacy

Record keeping

Descripción del empleo

Description

The Automotive Service Advisor is the main point of contact for customers bringing their vehicles in for maintenance or repair. This role documents customer concerns, coordinates with technicians, explains recommended work and costs, obtains customer approval, and keeps customers informed from check-in through vehicle pickup.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Work with customers to schedule appointments, prepare service estimates, and sell maintenance services
• Coordinate appropriate transportation for customers when vehicle is brought for service
• Communicating effectively with customers about their vehicle's status and any necessary repairs.
• Coordinating with technician to ensure efficient and timely service.
• Handles customer complaints
• Prepare a repair order showing time, cost and labor estimates for service.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.

Requirements

• Strong customer service and communication skills.
• Ability to manage multiple repair orders and keep accurate records in a busy service department.
• Basic knowledge of automotive maintenance and repair terminology.
• Comfort using computers to schedule appointments, prepare estimates, and update repair orders.
• 2+ years previous experience as a Automotive Service Advisor required

Benefits

• Medical, Dental, & Vision Benefits
• 401K
• Vacation and Sick Time